When a quick telehealth visit yields multiple surprises beyond a big bill

December 19, 2023

Last year, Elyse Greenblatt of New York City scheduled a telehealth appointment through her usual health system to see if her nagging congestion was COVID-19. The appointment turned out to be nearly $700.

For the patient, it was a quick and inexpensive virtual appointment. Why it cost 10 times more than she expected became a mystery.

(Image credit: Shelby Knowles/KFF Health News)

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